Terms and Conditions

What is your return policy? 

We do not accept returns/exchanges at this time. Please ensure you read descriptions carefully, review photos, customer reviews before finalizing your purchase. Due to the pandemic, we must keep ourselves and all customers safe. ALL SALES ARE FINAL. 

I selected the wrong size tote or clothing. What happens next?

Clara’s Closet is a boutique; therefore, there is a limited amount of merchandise in stock. As a result, we are unable to make changes to orders once they have been placed.  

How do I care for the YGB, knitted garments, travel shirts, and sweatshirts?

• Machine wash cold. Use gentle cycle.
• Do not place in dryer 
• Air dry all garments 
• Do not iron on the printing of travel shirts and sweatshirts 

How do I reach customer service? 

Please email us at claraschicloset@gmail.com. Please be sure to include your order number, style name, size and color so we can better assist you. Please allow up to 48 hours for a response. 

I entered the wrong shipping address on my order. What happens next?

Please check your shipping address for accuracy before finalizing your purchase.  If you live in an apartment, please include your apartment number. Clara’s Closet will ship to the address that is listed on your order. 

I entered the wrong shipping address, and now my order says returning to sender.  What happens next? 

Any item returned to our location due to an insufficient or incorrect address entered at checkout by the customer will not, under any circumstance, be re-shipped back out to the customer. The customer must pay to reship the order or will receive a store credit in the amount of their purchase. 

My package is still showing “in transit.” What happens next? 

Clara’s Closet cannot provide additional shipping information beyond what's provided through tracking numbers once it is in the carrier's possession. It is the customer’s responsibility to track their package. Once a package is in transit, it is out of hands. The estimated arrival date is an estimate and Clara’s Closet can not promise a date of delivery. We can only confirm a date of shipment. 

I still don’t have my package, can Clara’s Closet file a claim for me? 

What is your cancellation policy? for any lost or stolen packages. If you believe the package to be lost or stolen, it is the customer’s responsibility to file a claim with the mail carrier. Once a claim has been filed and we receive a claim number from the mail carrier, the customer will receive a store credit in the amount of their purchase.

What is your cancellation policy? 

Clara’s Closet ships orders as quickly and efficiently as possible. Sometimes, orders are shipped same day. If a customer places an order, they must email claraschicloset@gmail.com as soon as possible to cancel before shipment.